What is "local pick-up" and how does it work?
With the Local Pick-up option, you can buy online and then pick your item(s) up at our office in Frederiksberg free of charge. This makes the option possible to customers based in Denmark only. Your order will normally be ready for pickup within 1 business day of being placed. We’ll send you a pi...
What if I wish to cancel my order?
If your order has not been shipped and no shipping notification has been sent to you yet, you can reach out to email@example.com so we can cancel your order. Has the order been shipped, it is not possible to cancel it, and you will be charged for shipping even if you choose not to pick up the...
What happens if I do not pick up my parcel at the Parcel Shop in time?
If you do not pick up your order at the Parcel Shop or pick-up point in time it is automatically sent back to us, and you will be charged the cost of re-sending it to you. In any case, you can reach out to us at firstname.lastname@example.org if this happens.
What do I do if I receive a broken or faulty product?
Just contact us straight away at email@example.com with your order number and a picture of the product. Then we will get it sorted out for you right away!